privacy policy

When you contact us or when you make a purchase from this website, we collect personal information to enable us to process and deliver your query/order. By registering your details on our website, you consent to Aldwick Court Farm Ltd maintaining, recording, holding and using personal data we collect about you.

Information can also be collected to allow Aldwick Court Farm Ltd to send you offers which we feel will be of particular interest to you. If you would prefer not to receive emails from Aldwick Court Farm Ltd please tick the relevant box on the Contact Us / Purchasing page. Alternatively, you can email us at unsubscribe@aldwickcourtfarm.co.uk , or call us on 01934 864404. The price of calls may dependant on your location and operator. Please check with your operator for exact charge. Lines open from weekdays 09:00 – 17:30

Aldwick Court Farm Ltd uses ‘cookies’ placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly monitor and improve our website’s functionality and personality.

If you have any questions relating to privacy matters please contact us by email on: web@aldwickcourtfarm.co.uk

Data Protection

Aldwick Court Farm Ltd is fully committed to the Data Protection Act 1998, and is dedicated to the privacy of your information.

Non-Delivery & Cancellation

If you don’t like any wine, for whatever reason … or if any bottle is broken or spoilt upon delivery we’ll replace it – simple as that.

You may cancel your order for any reason up to and including 15 days from the date of delivery of your order, provided all the bottles are unopened and intact. We will refund the wine case charge once the bottles are returned, at your own expense, intact with any accompanying accessories and documentation.

Occasionally we do have to substitute wines for a later vintage or an alternative of equal or greater value. If you are unhappy with any substitutions you receive we will arrange collection at our cost. Claims for non-delivery must be made within 30 days of your order date.

Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible.

If you have any questions regarding orders and general enquiries please do let us know by:

Intellectual Property Rights

All copyright, database rights, trademarks (including the Aldwick Court Farm group trademark )and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Aldwick Court Farm Ltd).

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Aldwick Court Farm Ltd) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Aldwick Court Farm Ltd or using this website as a shopping resource

Security

All information (including credit/debit card/bank details) is sent and received using the latest in secure e-commerce software. Aldwick Court Farm Ltd will continue to use new security protocols and software as they become available.

If you have any questions about any aspect of site security please contact us at: web@aldwickcourtfarm.co.uk

Disclaimer

Aldwick Court Farm Ltd has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Aldwick Court Farm LTd takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

Aldwick Court Farm Ltd shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Aldwick Court Farm Ltd makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.

Aldwick Court Farm Ltd assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Aldwick Court Farm Ltd will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.

Aldwick Court Farm Ltd also prohibits all persons from providing hypertext or other links to the www.aldwickcourtfarm.co.uk, www.aldwickweddings.co.uk, www.aldwickvineyard.co.uk , and www.aldwickconferences.co.uk websites, (other than to our home page) from their web site or from a third party’s web site without our prior written consent

 

 

Re-Sale

Wines purchased from Aldwick Court Farm Ltd are for the customer’s own use only (which may include their use as gifts for third parties). Wines may not be re-sold or otherwise used for commercial purposes.

Age Restrictions

It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

We will validate name, address, age and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity, a credit card check is not performed and your credit rating will be unaffected.

Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Company Details

Aldwick Court Farm & Vineyard is a trading name of Aldwick Court Farm Ltd,

Registered Address: Aldwick Court Farm, Redhill, Bristol. BS40 5RF

Telephone: (+44) 01934 864 404

Email: web@aldwickcourtfarm.co.uk

If you do have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us.

We reserve the right to make changes to the website or to this disclaimer at any time.

This does not affect your statutory rights as a consumer.

house